I'd my carpet put in in 2012. It had been purported to certainly be a top quality carpet & it seems to be Totally Awful! It’s snagged everywhere & the seams are all developing & there’s patches of carpet lacking there. My initially cell phone connect with I had been advised I would be given a phone back in 2-3 days afterwards. I didn’t hear anything at all so I connect with back again all over again & was presented my reference number & advised my other reference number, from my very first connect with, was closed for a few motive! So in the signify time I get yourself a letter declaring they couldn’t obtain a keep of me & to contact. I get in touch with the individual that was within the letter & I leave her a voicemail. She under no circumstances identified as me back again! I named yet again & demanded to speak to a supervisor. The supervisor, who stated his identify was Saul, got around the phone & gave me my 3rd reference quantity & claimed It will be despatched to your supervisor & “escalated” & promised I'd personally get a get in touch with back again by the subsequent night.
We assure you that we take issues like these quite critically, and we sincerely apologize for the inconvenience. We’ll be in touch with you Soon to begin focusing on a resolution.
I In no way bought a phone that adhering to working day!!!!! Then today I obtain a simply call & was told I’d should pay $80 for a serviceman to return out & relying what he does I may need to pay much more!!!! I advised the girl well I don’t have $eighty at the moment & she quickly mentioned that’s wonderful just connect with back again whenever you can. I then proceeded to tell her all The difficulty I’ve gone thru & her reaction was I’ll Observe it on the account. I mentioned it’s not about my account I’ve been calling for a month & she mentioned I’ll give this to my supervisor. I stated WHAT….are you currently kidding me….I thought you were the supervisor has was explained to a manager would contact me back. She mentioned I’ll give this to a supervisor & practically ended the decision.
I requested him to review web site nine, where it explicitly states Maryland Legislation. Your consultant was very rude and After i requested to speak to his supervisor, he stated “he’s at lunch.” I requested that the supervisor phone me again, which he didn't. In superior religion, and never thanks to any obligation, I arrived at out to various asbestos remediation firms and was informed a similar matter: “VAT does NOT compromise the air high quality in a home.” In addition, there isn't a problem with exposure to it, as It is just a non-pliable materials. Specifically, I spoke into the operator at Jenkins Environmental, Inc. He suggested me that getting a $400.00 air quality inspection was not well worth the Price tag, as asbestos particles would only be inside the air if I ground the tiles in a very blender, which I'd not. Your organization built a suggestion to replace the carpet in my house, which I recognized. The consideration was my deposit. Your failure to finish the get the job done based on the observation of your respective carpet installers, who presumably haven't any encounter in abatement of environmental harmful elements, constitutes an unjustifiable breach of that agreement. Your supervisor’s final decision to assure me of the refund on my deposit and his failure to follow via on his guarantee was fraudulent and I feel performed to stop me from pursuing even more action at that time. I have now requested on three different instances for my deposit being refunded. Whilst I was very much willing to get the job done with your business in advance of my interactions with personnel customers who lack customer care and interpersonal techniques, I not desire to do so. I'm requesting a response to this concept. I definitely hope that a resolution is usually arrived at. Having said that, if it is necessary to terminate the transient romantic relationship, I'm asking for the ultimate time that my deposit be refunded. Thanks.
We want to know additional, and wish to comply with up with you to debate your expertise. Make sure you electronic mail us at customersupport@ empire-today.com along with your contact facts.
All they may do was lay the ruined carpet more than the region to guard my Animals from damage. So the following morning I called to discover if they were coming. I used to be advised to phone back again in about thirty mins since the installers weren't all assigned yet. I known as back again an hr later and nobody could give me any information at all. Finally I obtained hold of somebody that mentioned they termed me to mention my carpet was not accessible till Aug 14. Very first no person termed me and if I hadnt known as I'd personally however be sitting in this article ready.
This is a catastrophe!! I was supposed to be hosting a party tomorrow and I've a scarcely furnished front room with harmed carpet just kind of laying get more info there!
We dislike delays around you need to do, and sincerely regret the inconvenience. We’ll be in touch with you shortly to reschedule your installation.
November 6, 2017 at 5:07 pm Update selection three. Have to depart a brand new review because reviews mainly because feedback within earlier kinds gained’t get looked at. The installers at last showed up and didn’t have any materials! They explained they did not bring glue or and on the underlayment. Also commented that they didn’t even have the right vinyl. After they go away I get yourself a phone from my nieghbor that they spilled anything in my driveway and remaining a very good size gouge in it after they experimented with backing out Using the wheel chocked.
June 14, 2018 at five:01 pm My expertise with Empire has long been fantastic and poor. The carpet installers have been excellent and came out in a brief period of time. Having said that, the blinds have taken 3 months Considering that the ultimate measurement And that i haven’t listened to from everyone on when they might be put in. I've called the customer care many periods and they couldn’t describe why I’m suffering from these problems.
August ten, 2018 at 12:forty five pm I applied Empire numerous several years ago with wonderful results in Texas. Even so now Im over the east Coastline click here which is a nightmare. My put in was delayed a day, not a difficulty. Every time they did come, they ripped up my outdated carpet, put in padding, but once they went to setup new carpet, they realized it absolutely was damaged. They knowledgeable me they wouldnt be capable to return with new carpet till future day. All my furnature was essentially in my kitchen area and eating space and there were uncovered spikes in the trim bars.
We’re sorry to hear in regards to the insufficient abide by up that you choose to’ve gained. We’d like to assist further but we can’t locate your account. You should ship an e-mail to customersupport@ empiretoday.com together with your Speak to details, and we’ll get in touch with you to deal with your issues.
The appointments are already created however just after I called Nov 29…’it was hardly ever verified from the process’. At that time I am scheduled by Fred Parsons nd Mike Botaishs’ workforce They are going to be below Dec four….
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